Frequently Asked Questions

Everything you need to know about our handcrafted leather goods.

What materials are used in Velez Artisan products?

We exclusively use premium full-grain leather and high-quality hardware. Each piece is handcrafted by master artisans to ensure durability and a unique character that improves with age.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.

How do I care for my leather goods?

To maintain the quality of your leather, we recommend using a specialized leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and partner with secure payment processors like Stripe and PayPal to ensure your financial data is always protected.